Orders & Shipping
What Happens After I Order?
Once you place an order, you’ll first receive a confirmation email containing your order number.
Once your order has been shipped, we’ll send you a shipping confirmation email with your tracking information. From there, you’ll receive updates from our shipping partners as your package makes its way to you.
Please note that we aim to dispatch all orders within 3 business days. However, processing times may vary depending on order volume. If, for any reason, we are unable to fulfil your order, we will notify you by email.
During peak periods, such as Birthday Sale, Mid-Year Sale, Afterpay Day, Blackout Sale, Boxing Day, and major product launches, please allow up to 15 business days for your order to be dispatched.
Shipping Information – Canada
Shipping Times
- Standard Shipping: approximately 7–15 business days after dispatch
- Expedited Shipping: approximately 7–12 business days after dispatch
- VIP Expedited & Secure Shipping: approximately 7–10 business days after dispatch
- Rural and Remote Areas: approximately 13–25 business days
We always aim to dispatch orders as quickly as possible. However, processing times may vary depending on order volume.
During peak periods, including Birthday Sale, Mid-Year Sale, Afterpay Day, Blackout Sale, Boxing Day, and major product launches, order dispatch may take up to 15 business days.
If you have not received your order within the estimated delivery timeframe, please contact us at:
Important
Elite Eleven is not responsible for packages that are lost or stolen after being handed over to our shipping partners. We are also not responsible for packages sent to an incorrect address provided by the customer at checkout.
Once your package has been handed over to the shipping carrier, responsibility for the package rests with the carrier.
Shipping Information – USA
Service Type: DHL Express
Estimated Delivery Time: approximately 7–15 business days after dispatch
Shipping Cost: $6.99 USD — Free for orders over $59.99 USD
All US orders are shipped via DHL Express.
Delivery typically takes approximately 7–15 business days after dispatch. However, delivery may take longer in some cases due to customs clearance or other unforeseen delays.
We cover all applicable tariff fees, so US orders are 100% duty-free.
Please note that DHL does not deliver to PO Boxes.
Important
Elite Eleven is not responsible for packages that are lost or stolen after being handed over to our shipping partners. We are also not responsible for packages sent to an incorrect shipping address provided by the customer at checkout.
Once your package has been handed over to the shipping carrier, responsibility for the package rests with the carrier.
During peak periods, including Birthday Sale, Mid-Year Sale, Afterpay Day, Blackout Sale, Boxing Day, and major product launches, please allow up to 15 business days for your order to be dispatched.
If you have any questions regarding your order or delivery, please contact us at:
Shipping Information – Rest of World
Service Type: DHL Express
Estimated Delivery Time: approximately 7–15 business days after dispatch
Orders to other international destinations are shipped via DHL Express.
Delivery typically takes approximately 7–15 business days after dispatch. However, your shipment may take longer due to customs clearance, local delivery conditions, or other unforeseen circumstances.
We do not control and are not responsible for customs procedures, import duties, taxes, or other fees imposed by local authorities.
Please note that DHL does not deliver to PO Boxes.
Important
Elite Eleven is NOT responsible for packages that are lost or stolen, packages sent to an incorrect address provided at checkout, or packages that are delayed or returned after being handed over to our shipping partners.
Once your package has been handed over to the shipping carrier, responsibility for the package rests with the carrier.
Please be aware that DHL and local customs authorities may impose import duties, taxes, or other fees on international orders.
These charges are not included in the purchase price and must be paid by the recipient before the package can be delivered.
If you choose not to pay the applicable customs fees, you may refuse the package through DHL. Once the shipment is returned to us in its original condition, we will process a refund for your order, subject to our refund policy.
During peak periods, including Birthday Sale, Mid-Year Sale, Afterpay Day, Blackout Sale, Boxing Day, and major product launches, please allow up to 15 business days for your order to be dispatched.
If you have any questions regarding international shipping, please contact us at:
Delayed / Lost Orders
Sometimes, your package may experience delays during transit. While some delays are beyond our control, we will do our best to assist you and work with the shipping carrier to resolve the issue.
If you have not received your order within 15 business days after dispatch, please contact us at:
We will investigate the shipment with the relevant shipping carrier and do our best to help you receive your package as soon as possible.
Please note that Elite Eleven is NOT responsible for packages that are lost or stolen after being handed over to our shipping partners.
We are also not responsible for packages sent to an incorrect address provided by the customer at checkout.
Once a package has been handed over to the shipping carrier, responsibility for the package rests with the carrier.
P.O. Boxes
We ship to PO Boxes within Canada.
However, DHL international shipping does not deliver to PO Boxes.
For international orders, please provide a valid physical delivery address to avoid delays or delivery issues.
Contact Us
If you have any questions about your order, shipping, delivery times, or tracking information, please contact our customer service team:
Email: 3839858916@qq.com
We’ll be happy to assist you.