Terms of service

1. ACCEPTANCE OF TERMS

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("you," "your," "User," or "Customer") and DUDW ("DUDW," "Company," "we," "us," or "our").

By accessing, browsing, or using the DUDW website (the "Site"), placing an order, checking an agreement box, clicking "Place Order," subscribing to any SMS, MMS, text-message, or other mobile messaging program offered by DUDW, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY DISCONTINUE USE OF THE SITE AND NOT PLACE ANY ORDERS.

1.1 Modifications to Terms

DUDW reserves the right to modify these Terms at any time by posting a revised version on the Site with an updated "Last Updated" date.

You are responsible for reviewing these Terms periodically.

For material changes, including changes to dispute-resolution provisions, limitations of liability, or other significant provisions, we may provide additional notice where required by applicable law.

Your continued use of the Site after revised Terms become effective constitutes your acceptance of the revised Terms to the extent permitted by law.

If you do not agree to the revised Terms, you must discontinue use of the Site.

1.2 Electronic Agreement

By accessing or using the Site, clicking "I Agree," "I Accept," "Place Order," or similar buttons, or checking an acceptance box, you agree that your electronic acceptance constitutes a legally binding agreement.

To the extent permitted by applicable law, your electronic acceptance has the same legal effect as a handwritten signature.

2. ELIGIBILITY

You must be at least eighteen (18) years old or the age of majority in your jurisdiction, whichever is greater, to use the Site or place an order where required by applicable law.

By using the Site, you represent and warrant that you satisfy this requirement.

If you access the Site on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms.

3. PRODUCTS AND ORDERS

3.1 Product Descriptions

DUDW makes reasonable efforts to ensure that product descriptions, images, sizes, colors, measurements, materials, and other information displayed on the Site are accurate.

However, we do not guarantee that all product descriptions, images, colors, measurements, or other content are completely accurate, current, complete, reliable, or error-free.

Actual product colors may vary depending on your device, screen settings, lighting conditions, and other factors.

Minor variations in fabric texture, color, stitching, measurements, and appearance may occur as a result of manufacturing processes.

3.2 Order Acceptance

When you place an order, you are submitting an offer to purchase the selected products.

DUDW reserves the right to accept or reject an order for any lawful reason, including:

Product availability;
Pricing or product information errors;
Payment issues;
Suspected fraud;
Incorrect shipping information;
Inventory limitations; or
Other operational or legal reasons.

An order confirmation email confirms that we have received your order request but does not necessarily mean that the order has been accepted.

Acceptance generally occurs when the order is processed for shipment.

If we are unable to fulfill your order, we will notify you and, where applicable, refund any amount paid for the unavailable product.

3.3 Product Availability

Product availability may change without notice.

If a product becomes unavailable after you place an order, DUDW may cancel the affected portion of the order and issue an applicable refund.

3.4 Personal Use and Resale

Products purchased through the Site are intended primarily for personal use.

You may not commercially resell, distribute, or offer DUDW products for resale without our prior written consent.

DUDW reserves the right to cancel orders or refuse service where we reasonably believe products are being purchased for unauthorized commercial resale.

3.5 Automated Purchasing Restrictions

You may not use bots, scripts, crawlers, spiders, scraping tools, automated purchasing systems, or similar technologies to access the Site, monitor inventory, collect information, or place orders.

DUDW reserves the right to cancel orders associated with automated purchasing activity and restrict accounts involved in such activity.

3.6 AI-Generated and AI-Enhanced Content

DUDW may use traditional photography together with artificial intelligence tools to create, enhance, edit, or optimize product images, advertising materials, and other visual content.

AI-assisted processes may include:

Background generation or removal;
Lighting adjustments;
Color adjustments;
Image enhancement;
Image resizing or upscaling;
Composition adjustments; and
Other digital editing techniques.

Certain website or advertising images may also contain AI-generated or AI-enhanced representations of models or other visual elements.

Where applicable law requires disclosure of AI-generated or AI-enhanced content, DUDW will provide appropriate disclosure.

Product images are provided for illustrative and promotional purposes and may not exactly represent the actual product's color, fit, texture, proportions, or appearance.

4. PRICING, PAYMENT, AND PROMOTIONS

4.1 Pricing

Unless otherwise stated, prices displayed on the Site are in U.S. dollars.

Prices may change at any time.

The price applicable to your order is generally the price displayed at the time you complete checkout.

DUDW reserves the right to correct pricing errors and cancel orders placed at an incorrect price, including after an order confirmation has been issued, where permitted by applicable law.

4.2 Promotional Offers

DUDW may offer discounts, promotional codes, sales, bundles, limited-time offers, or other promotional programs.

Unless otherwise stated, promotions may not be combined with other discounts.

Promotional terms may include expiration dates, product exclusions, minimum purchase requirements, or other restrictions.

DUDW reserves the right to modify or terminate promotions where permitted by law.

4.3 Comparison and Reference Pricing

Where the Site displays a "compare at," "original," "regular," "retail," or similar reference price, DUDW intends such comparison to have a reasonable and good-faith basis.

Reference prices may reflect a former selling price, a comparable market price, or another legitimate reference disclosed where appropriate.

Actual prices offered by other retailers may vary.

4.4 No Price Matching or Retroactive Price Adjustments

Unless expressly stated otherwise, DUDW does not provide:

Price matching with other retailers;
Price matching against our previous prices;
Retroactive discounts;
Post-purchase price adjustments; or
Refunds based solely on a later promotional offer.

4.5 Taxes and Fees

Applicable sales taxes, VAT, duties, customs charges, or other governmental fees may be added to your order where required by law.

Shipping charges, if applicable, will be displayed before you complete checkout.

5. PRODUCT MATERIALS, FIT, AND CARE

5.1 Material Information

DUDW makes reasonable efforts to accurately describe the materials and composition of its products.

Product materials may include fabrics, elastic materials, nylon, spandex, cotton, polyester, microfiber, lace, mesh, padding, adhesives, hardware, and other components depending on the product.

Please refer to the individual product page for the most specific material information available for each product.

5.2 Product Variation

Due to manufacturing processes and differences between production batches, slight variations in color, texture, stitching, measurements, and appearance may occur.

These minor variations do not necessarily constitute a product defect.

5.3 Fit and Sizing

Sizing information is provided as a general guide.

Because body shapes, measurements, fit preferences, and garment construction vary, DUDW cannot guarantee that a particular size will fit every customer in the same manner.

Customers are responsible for reviewing the available size chart and product-specific sizing information before ordering.

If you are between sizes, we recommend reviewing the product's individual sizing guidance before making a purchase.

5.4 Product Care

Customers are responsible for following the care instructions provided with the product or displayed on the product page.

Damage resulting from improper washing, drying, ironing, chemical treatment, excessive heat, misuse, or failure to follow care instructions may not be considered a manufacturing defect.

5.5 Skin Sensitivity

Certain fabrics, dyes, elastic materials, adhesives, metal components, or other product materials may cause irritation or sensitivity in some individuals.

If you have known sensitivities or allergies, please review the product information before purchasing.

If you experience significant irritation or an allergic reaction, discontinue use and seek appropriate medical advice.

Nothing in these Terms excludes liability that applicable law does not permit us to exclude.

6. SHIPPING AND DELIVERY

Estimated delivery times are provided for informational purposes and may vary.

DUDW is not responsible for delays caused by circumstances beyond our reasonable control, including:

Carrier delays;
Customs processing;
Weather;
Natural disasters;
Government actions;
Transportation disruptions;
Labor disputes;
Incorrect shipping information;
Public emergencies; or
Other events beyond our reasonable control.

Shipping terms and delivery estimates are further described in our Shipping Policy.

You are responsible for providing accurate and complete shipping information.

7. RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, and refunds are governed by our Return Policy, which is incorporated into these Terms by reference.

Unless otherwise stated in the applicable Return Policy, certain products may be eligible for return or exchange within the applicable return period.

Because DUDW sells intimate apparel, certain products may be subject to hygiene-related return restrictions.

Products that have been worn, washed, damaged, altered, or returned without required hygiene protection may not be eligible for return where permitted by law.

Products that arrive defective, damaged, or materially different from what was ordered will be handled in accordance with the applicable Return Policy and applicable consumer protection laws.

Nothing in these Terms limits any consumer right or remedy that applicable law does not permit us to waive.

8. PRODUCT QUALITY AND LIMITED WARRANTY

8.1 General Disclaimer

Except for rights and warranties that cannot legally be excluded, products are provided on an "AS IS" and "AS AVAILABLE" basis to the fullest extent permitted by applicable law.

DUDW does not guarantee that every product will be suitable for every individual's specific preferences, body type, intended use, or expectations.

8.2 Limited Product Quality Warranty

DUDW warrants that products will be free from manufacturing defects that materially affect their intended use when used normally and in accordance with applicable care instructions.

This limited warranty does not cover ordinary wear and tear or damage caused by improper use or care.

8.3 Warranty Remedy

If DUDW determines that a product has a qualifying manufacturing defect, we may, at our discretion and as permitted by applicable law:

Provide a replacement;
Provide a repair where reasonably possible;
Provide store credit; or
Provide a refund where required or appropriate.

The applicable remedy may depend on the nature of the defect, product availability, and applicable law.

8.4 Warranty Exclusions

The limited warranty does not cover:

(a) Normal wear and tear;

(b) Damage caused by misuse, abuse, accidents, or negligence;

(d) Damage caused by excessive heat or chemical exposure;

(e) Damage caused by improper storage;

(f) Alterations or modifications made after purchase;

(g) Damage caused by improper sizing selection where accurate sizing information was available;

(h) Cosmetic changes that do not materially affect functionality; or

(i) Products purchased through unauthorized resellers.

8.5 How to Submit a Product Quality Claim

To submit a product quality claim, contact:

3839858916@qq.com

Please provide, where applicable:

Your order number;
Proof of purchase;
A description of the issue;
Photographs showing the issue; and
Any other information reasonably requested by DUDW.

We may request additional information or ask you to return the product for inspection.

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Ownership

All content on the Site, including but not limited to:

Text;
Graphics;
Logos;
Trademarks;
Product names;
Product photographs;
Product designs;
Illustrations;
Videos;
Audio;
Software;
Source code;
Data;
Page layouts; and
Other materials

is owned by DUDW or its licensors and is protected by applicable intellectual property laws.

9.2 Limited License

Subject to your compliance with these Terms, DUDW grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site for personal, non-commercial purposes, including browsing products and placing orders.

You may not:

Copy or reproduce Site content;
Modify or create derivative works;
Sell or commercially exploit Site content;
Scrape or extract Site data;
Use bots or automated systems to collect information; or
Use DUDW content for unauthorized commercial purposes.

9.3 Trademarks

"DUDW," the DUDW logo, product names, slogans, designs, and related marks are trademarks or trade names of DUDW or its respective owners.

You may not use DUDW trademarks without prior written permission.

9.4 Copyright / DMCA

DUDW respects intellectual property rights.

If you believe that content on the Site infringes your copyright, please contact us at:

3839858916@qq.com

Please include sufficient information to identify the copyrighted work and allegedly infringing material.

10. USER SUBMISSIONS AND CONTENT

10.1 Responsibility

You are responsible for content you submit to the Site, including reviews, comments, photographs, videos, and other materials.

You represent that your submissions:

Do not violate third-party rights;
Are not unlawful, defamatory, obscene, or harmful;
Do not contain malware or harmful code;
Are not intentionally false or misleading;
Accurately reflect your genuine experience when submitted as a review; and
Have appropriate consent when they contain identifiable individuals.

10.2 License Grant

By submitting content to DUDW, you grant DUDW a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable license, to the extent permitted by law, to use, reproduce, modify, display, distribute, and create derivative works from that content in connection with the Site, products, advertising, and marketing.

Where applicable law provides additional rights regarding user-generated content, those rights are not limited by this provision.

11. PROHIBITED USES

You agree not to use the Site in a manner that:

(a) Violates applicable laws or regulations;

(b) Infringes intellectual property or other rights;

(d) Introduces viruses, malware, or other harmful code;

(e) Attempts unauthorized access to the Site or its systems;

(f) Interferes with the operation of the Site;

(g) Conducts denial-of-service or similar attacks;

(h) Scrapes, mines, harvests, or automatically collects Site data without authorization;

(i) Impersonates DUDW or another person or organization;

(j) Overloads, damages, or disrupts the Site;

(k) Involves fraudulent, deceptive, or misleading conduct; or

(l) Otherwise interferes with the proper operation of the Site.

12. THIRD-PARTY LINKS AND CONTENT

The Site may contain links to third-party websites, services, platforms, or resources that are not owned or controlled by DUDW.

DUDW does not control and is not responsible for the content, privacy practices, terms, availability, or security of third-party services.

Your use of third-party services is subject to their own terms and policies.

13. ACCESSIBILITY

13.1 Commitment to Accessibility

DUDW is committed to making its website reasonably accessible to customers, including people with disabilities.

We continually work to improve website accessibility and user experience.

13.2 Accessibility Standards

DUDW endeavors to follow recognized accessibility standards, including applicable Web Content Accessibility Guidelines (WCAG), where reasonably practicable.

13.3 Accessibility Requests

If you have difficulty accessing any part of the Site or require an accommodation, please contact:

3839858916@qq.com

Subject line:

Accessibility

We will make commercially reasonable efforts to respond to accessibility requests.

13.4 Third-Party Content

Certain features or content on the Site may be provided by third parties, including payment providers, social media services, embedded content, or other platforms.

DUDW cannot guarantee the accessibility of third-party content that it does not control.

14. LIMITATION OF LIABILITY

14.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DUDW AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS, MANUFACTURERS, AND LICENSORS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO:

(a) Your use of or inability to use the Site;

(b) Products purchased through the Site;

(d) Content obtained from the Site;

(e) Unauthorized access to transmissions or content;

(f) Errors or inaccuracies in Site content or product descriptions;

(g) Product fit or sizing differences;

(h) Product-related skin sensitivity or irritation, except where liability cannot legally be excluded; or

(i) Any other matter relating to the Site or products.

14.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF DUDW ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR PRODUCTS PURCHASED THROUGH THE SITE SHALL NOT EXCEED THE GREATER OF:

(a) The amount you paid to DUDW for the applicable product or service giving rise to the claim; or

(b) One hundred U.S. dollars (US$100).

14.3 Applicability

Some jurisdictions do not permit certain limitations of liability.

Where such limitations are not enforceable, they shall apply to the maximum extent permitted by applicable law.

14.4 Exceptions

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for:

Death or personal injury caused by negligence where such limitation is prohibited;
Fraud or fraudulent misrepresentation;
Willful misconduct;
Defective products where applicable law imposes non-waivable liability; or
Any other liability that applicable law does not permit us to limit or waive.

15. DISPUTE RESOLUTION

PLEASE READ THIS SECTION CAREFULLY. IT MAY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT OR PARTICIPATE IN A CLASS ACTION.

15.1 Informal Resolution

Before initiating arbitration or court proceedings, you agree to first contact DUDW at:

3839858916@qq.com

and attempt to resolve the dispute informally.

Where permitted by applicable law, the parties will attempt to resolve the dispute for at least sixty (60) days before initiating formal proceedings.

15.2 Binding Arbitration

To the extent permitted by applicable law, disputes arising out of or relating to these Terms, the Site, or products purchased through the Site may be resolved through binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its applicable consumer arbitration rules.

The arbitration provisions of this Section apply only to the extent enforceable under applicable law.

15.3 Arbitration Procedures

The arbitrator will have authority to determine disputes concerning the interpretation and enforceability of the arbitration agreement, subject to applicable law.

The arbitrator's decision will be final and binding to the extent permitted by law.

15.4 Arbitration Fees

Arbitration fees and costs will be allocated in accordance with applicable law and the applicable AAA rules.

Nothing in this Section requires you to pay fees that applicable law prohibits you from being required to pay.

15.5 CLASS ACTION WAIVER

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND DUDW AGREE THAT CLAIMS MAY BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Where applicable law prohibits enforcement of a class-action waiver, this provision will apply only to the maximum extent permitted by law.

15.6 Exceptions to Arbitration

Nothing in this Section prevents either party from:

Bringing an eligible claim in small claims court;
Seeking injunctive relief concerning intellectual property rights; or
Exercising rights that cannot legally be waived.

15.7 Opt-Out

Where required by applicable law, you may opt out of the arbitration agreement by sending written notice to:

3839858916@qq.com

within thirty (30) days of your first purchase or first affirmative acceptance of these Terms, whichever occurs first.

The notice should include your name, mailing address, email address, and a clear statement that you wish to opt out of arbitration.

16. GOVERNING LAW AND JURISDICTION

The governing law and jurisdiction applicable to these Terms will be determined in accordance with applicable law.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections provided by the laws of their country, state, or jurisdiction of residence.

Where applicable law requires a specific jurisdiction or governing law for consumer disputes, that mandatory law will control.

17. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless DUDW and its affiliates, officers, directors, employees, contractors, agents, suppliers, and service providers from third-party claims, damages, liabilities, costs, and expenses arising from:

(a) Your breach of these Terms;

(b) Your misuse of the Site;

(d) Your violation of third-party rights; or

(e) Your User Submissions.

This obligation does not apply to the extent that a claim arises solely from DUDW's gross negligence, willful misconduct, or other conduct for which indemnification cannot legally be required.

18. LIMITATION ON TIME TO FILE CLAIMS

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR PRODUCTS PURCHASED THROUGH THE SITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUES.

This limitation does not apply where applicable law prohibits contractual modification of the applicable limitation period.

19. GENERAL PROVISIONS

19.1 Entire Agreement

These Terms, together with the Privacy Policy, Return Policy, Shipping Policy, and other legal policies published by DUDW on the Site, constitute the entire agreement between you and DUDW regarding your use of the Site.

19.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary or removed where modification is not possible.

The remaining provisions will remain in effect.

19.3 Waiver

DUDW's failure to enforce any provision does not constitute a waiver of that provision.

19.4 Assignment

You may not assign or transfer these Terms without DUDW's prior written consent, except where applicable law provides otherwise.

DUDW may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction.

19.5 Force Majeure

DUDW will not be responsible for delays or failures caused by events beyond its reasonable control, including:

Natural disasters;
Fire;
Flood;
Epidemics or pandemics;
War;
Government actions;
Trade restrictions;
Labor disputes;
Supply chain disruptions;
Carrier delays;
Internet outages;
Power failures;
Cyberattacks;
Third-party service failures; or
Other events beyond our reasonable control.

19.6 Third-Party Beneficiaries

These Terms generally do not create rights for third parties unless expressly provided by applicable law or these Terms.

19.7 Headings

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

19.8 Electronic Communications

By using the Site or placing an order, you consent to receiving electronic communications from DUDW, including order confirmations, shipping notifications, customer service messages, and other transactional communications.

Electronic communications satisfy applicable legal requirements for written communications to the extent permitted by law.

20. SMS / MOBILE MESSAGING TERMS

These SMS / Mobile Messaging Terms apply if you enroll in a DUDW SMS or mobile messaging program.

20.1 SMS Consent

By subscribing to DUDW SMS/text messaging, you agree to receive recurring text messages from DUDW at the mobile number you provide.

Messages may include:

Order updates;
Shipping notifications;
Account-related messages;
Promotional offers;
Product information;
Cart reminders; and
Other marketing or service-related communications.

Your consent to receive marketing messages is not required as a condition of purchasing products.

20.2 Message and Data Rates

DUDW does not charge a separate fee for SMS messaging.

However, your mobile carrier may charge message or data fees.

Message frequency may vary.

You are responsible for any charges imposed by your wireless provider.

20.3 Opting Out

You may opt out of promotional SMS messages at any time by replying STOP to the applicable SMS message or by following the unsubscribe instructions included in the message.

After opting out, you may receive a final confirmation message.

You will not receive further promotional messages unless you re-subscribe or as otherwise permitted or required by law.

20.4 Help

For SMS support, contact:

3839858916@qq.com

20.5 Mobile Number Changes

If you change your mobile number, you are responsible for updating your information and re-enrolling in the SMS program if desired.

DUDW is not responsible for messages sent to a number that you no longer control if you failed to update your information.

20.6 Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

DUDW does not guarantee that every message will be delivered successfully or without delay.

21. CONTACT INFORMATION

If you have any questions, concerns, complaints, or requests regarding these Terms, please contact:

DUDW

Email: 3839858916@qq.com

Customer Service: 3839858916@qq.com
Legal Inquiries: 3839858916@qq.com
Privacy Inquiries: 3839858916@qq.com
Accessibility: 3839858916@qq.com
Product Quality Claims: 3839858916@qq.com

By using the DUDW Site or placing an order, you acknowledge that you have read, understood, and agree to these Terms of Service.