Enjoy Free U.S. Shipping on Orders Over $59.99

          Shipping policy

          1. Shipping Policy

          When Will I Receive My Order?

          The estimated delivery date is displayed on each product page above the “Add to Cart” button. This estimate takes into account the applicable processing time and shipping method selected for your order.

          Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

          Track Your Order:
          You can click “View Your Order” in your order confirmation or shipping confirmation email to check the latest status of your package.

          Please note that delivery estimates are provided as a guideline. Weather conditions, carrier delays, customs processing, holidays, and other circumstances beyond our control may occasionally affect delivery times.

          2. Multiple Items in One Order

          If your order contains multiple items, they may be shipped together or separately depending on product availability and order processing requirements.

          • If multiple items are shipped together, the order may follow the later estimated delivery date.
          • If items are shipped separately, you will receive separate tracking information for each package.
          • Shipping charges, if applicable, will be calculated according to the shipping method selected at checkout.

          U.S. Shipping Options

          Standard Shipping

          Estimated delivery: 7–15 business days after shipment.

          Expedited Shipping

          Expedited shipping may be available for eligible products and can be selected at checkout.

          Important: Expedited shipping reduces the transportation time after your order has been shipped. It does not shorten the time required to process, prepare, customize, or fulfill your order before shipment.

          Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside of DUDW's control may affect the actual delivery date.

          International Shipping

          DUDW ships to customers in many countries and regions worldwide.

          Estimated delivery: Typically 1–3+ weeks after shipment, depending on the destination, shipping method, customs processing, and local carrier services.

          Shipping Eligibility

          Enter your complete shipping address at checkout to determine whether delivery is available to your location and to view the applicable shipping options.

          Tracking Information

          Tracking information will be provided once your order has shipped.

          For international orders, tracking updates may become less frequent or temporarily stop after the package leaves the United States and is transferred to the local postal or delivery service.

          Customs, Duties & Taxes

          International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

          Any customs duties, import taxes, or other fees charged by the destination country are generally the responsibility of the recipient unless otherwise stated at checkout.

          DUDW is not responsible for delays caused by customs clearance or local government authorities.

          The DUDW Quality Promise

          At DUDW, we are committed to providing comfortable, well-made women's lingerie and delivering products that meet our quality standards.

          We carefully inspect our products before shipment. However, if your order arrives with a manufacturing or quality issue, please contact us and we will work with you to resolve the problem.

          Free Replacement for Qualifying Quality Issues

          If your item arrives:

          • Damaged during delivery
          • With a manufacturing defect
          • With significant stitching or construction issues
          • With a material or workmanship defect

          please contact us as soon as possible.

          For qualifying quality issues, DUDW may provide a replacement at no additional product or shipping cost, subject to verification of the issue.

          How to Request Assistance

          Please email 3839858916@qq.com and include:

          1. Your order number
          2. A clear description of the issue
          3. Clear photos showing the problem
          4. Any additional information that may help us evaluate the issue

          Our customer service team will review your request and provide the appropriate solution.

          No return shipping is required for approved quality-related replacement claims unless otherwise instructed by our customer service team.

          Please note that normal wear and tear, improper washing or care, damage caused by misuse, or changes in fit due to incorrect size selection may not qualify as manufacturing or quality defects.

          Important Shipping Information

          DUDW is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

          • Severe weather
          • Natural disasters
          • Carrier delays
          • Customs clearance
          • Holidays
          • Incorrect or incomplete shipping addresses
          • Local postal service delays
          • Other events beyond our reasonable control

          Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

          If you believe your package is significantly delayed, lost, or has a tracking issue, please contact us at 3839858916@qq.com with your order number so that we can assist you.

          Contact Us

          If you have any questions about shipping, delivery, tracking, product quality, or your order, please contact:

          DUDW Customer Service
          Email: 3839858916@qq.com