Privacy policy
1. INTRODUCTION
DUDW ("DUDW," "Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, maintain, protect, and disclose information when you visit our website, place an order, create an account, subscribe to our communications, or otherwise interact with DUDW.
This Privacy Policy applies to information collected through our website, online store, customer service channels, marketing communications, and other services provided by DUDW.
Please read this Privacy Policy carefully to understand our policies and practices regarding your personal information. This Privacy Policy is a privacy notice and does not replace any separate consent that may be required by applicable law, including consent for non-essential cookies or marketing communications.
This Privacy Policy should be read together with our Terms of Service and other policies available on our website.
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
When you interact with DUDW, you may voluntarily provide the following information:
Account and Order Information:
Your name, email address, billing address, shipping address, phone number, account information, and other information necessary to process and fulfill your orders.
Payment Information:
When you place an order, your payment information is collected and processed by our payment service providers. DUDW does not directly receive or store your full payment card number or security code (CVV). We may receive limited payment-related information, such as card type, the last four digits of your card, billing postal code, transaction status, and authorization results.
Customer Service Information:
When you contact us by email, online chat, phone, social media, or other communication channels, we may collect the information and message content you provide.
Reviews and User Content:
If you submit product reviews, ratings, photographs, videos, comments, or other content to our website, we may collect and use that information in accordance with this Privacy Policy.
Marketing Information:
If you subscribe to our email or SMS marketing communications, we may collect your email address, phone number, marketing preferences, and information about your interactions with our communications.
2.2 Information Collected Automatically
When you access or use our website, certain information may be automatically collected, including:
Device and Browser Information:
IP address, browser type and version, operating system, device type, screen resolution, language preferences, and other technical information.
Usage Information:
Pages visited, products viewed, search queries, time spent on pages, referring websites, navigation patterns, clicks, page response times, and other information regarding your use of our website.
Transaction Information:
Purchase history, order details, products purchased, shopping cart activity, and information regarding abandoned carts.
2.3 Cookies and Tracking Technologies
DUDW may use cookies, pixels, web beacons, tags, and similar technologies to improve website functionality, analyze website traffic, personalize your experience, measure advertising effectiveness, and support marketing activities.
These technologies may collect information regarding your browsing activity, products viewed, shopping cart activity, and interactions with our website.
You may control or disable certain cookies through your browser settings or our cookie consent tools. Please note that disabling certain cookies may affect the functionality of our website.
2.4 Information from Third Parties
We may receive information from third-party service providers, including:
- Payment processors;
- E-commerce and website platforms;
- Shipping and delivery providers;
- Analytics providers;
- Advertising and marketing platforms;
- Customer service providers;
- Fraud prevention providers;
- Review and referral platforms; and
- Other service providers that assist us in operating our business.
Third-party providers may provide information such as transaction confirmations, fraud detection information, advertising performance data, or information related to your interactions with our website and advertisements.
3. COOKIES AND TRACKING TECHNOLOGIES
3.1 Types of Technologies Used
We may use the following categories of cookies and tracking technologies:
Strictly Necessary Cookies
These cookies are necessary for our website to operate properly, including shopping cart functionality, checkout, account functionality, security, and fraud prevention.
Analytics Cookies
We may use analytics services such as Google Analytics to understand how visitors use our website and to improve website performance and user experience.
Analytics information may include pages visited, session duration, products viewed, general geographic region, and other usage information.
Advertising Cookies and Pixels
We may use cookies and tracking pixels provided by advertising, analytics, attribution, affiliate, social media, and measurement partners.
These technologies may be used to:
- Measure advertising effectiveness;
- Track conversions;
- Create advertising audiences;
- Provide relevant advertisements;
- Support retargeting; and
- Understand how customers interact with our advertisements.
Email and SMS Marketing Technologies
Where permitted by applicable law and subject to your choices, we may use technologies provided by our email and SMS marketing partners to recognize subscribers, understand interactions with our website, measure marketing performance, and send relevant communications.
These technologies may also help us identify abandoned shopping carts and send reminders where you have provided the appropriate consent.
3.2 Google Analytics
We may use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors interact with our website.
Google Analytics may use cookies and similar technologies to collect information regarding your use of our website.
You may learn more about Google's privacy practices through Google's privacy policy and manage certain Google Analytics data collection through available Google opt-out tools.
3.3 Advertising Pixels
DUDW may use advertising pixels and tracking technologies provided by advertising, social media, analytics, affiliate, and measurement partners to:
(a) Measure conversions from advertising campaigns;
(b) Create advertising audiences;
(c) Develop similar or "lookalike" audiences;
(d) Measure advertising effectiveness; and
(e) Deliver or personalize advertisements on third-party platforms.
Depending on applicable law, certain sharing of information with advertising partners may be considered a "sale" or "share" of personal information.
Where applicable, you may exercise your right to opt out through the mechanisms described in this Privacy Policy.
3.4 Managing Cookies
Most web browsers allow you to manage cookies through browser settings.
You may choose to refuse certain cookies or receive notifications when cookies are being used. You may also decline non-essential cookies through our cookie consent tools, where available.
Please note that refusing or disabling certain cookies may cause some features of our website to function improperly.
3.5 Do Not Track and Global Privacy Control
Some browsers provide a "Do Not Track" ("DNT") setting. Because there is currently no universally accepted standard for responding to DNT signals, our website may not respond to all DNT browser signals.
Where required by applicable law, DUDW recognizes and honors applicable Global Privacy Control ("GPC") signals as an opt-out request for certain forms of targeted advertising or sharing of personal information.
3.6 Technologies We Do Not Use
DUDW does not use session-replay technology for the purpose of reconstructing visual recordings of your browsing sessions.
Information submitted through forms, checkout pages, customer service channels, or chat may nevertheless be processed by service providers that operate these features on our behalf.
4. HOW WE USE YOUR INFORMATION
DUDW may use the information we collect for the following purposes:
(a) Order Fulfillment
To process, fulfill, package, ship, and deliver your orders and provide order-related communications.
(b) Customer Service
To respond to questions, requests, complaints, returns, exchanges, and other customer service matters.
(c) Website Operation and Improvement
To operate, maintain, improve, and secure our website and online store.
(d) Analytics and Performance
To understand how visitors use our website, analyze trends, and improve our products, services, and customer experience.
(e) Marketing and Advertising
Where permitted by law and consistent with your preferences, to send marketing communications, provide promotional information, display advertisements, measure advertising performance, and create advertising audiences.
(f) Personalization
To personalize your shopping experience, including product recommendations, content, promotions, and offers.
(g) Security and Fraud Prevention
To detect, investigate, prevent, and address fraudulent transactions, unauthorized activity, abuse, and other potentially unlawful activities.
(h) Legal Compliance
To comply with applicable laws, regulations, legal processes, court orders, or governmental requests.
(i) Protection of Rights
To enforce our Terms of Service and protect the rights, property, safety, and interests of DUDW, our customers, service providers, and others.
(j) Business Operations
For other purposes disclosed to you at the time information is collected or with your consent.
Automated Decision-Making
DUDW does not use your personal information for automated decision-making that produces legal or similarly significant effects concerning you.
We may use analytics and advertising technologies to create marketing segments or audiences, but these activities are not intended to produce legal or similarly significant decisions about you.
5. HOW WE SHARE YOUR INFORMATION
5.1 Service Providers
DUDW may share information with service providers that assist us in operating our business, including:
- E-commerce and website platforms;
- Payment processors;
- Shipping and delivery carriers;
- Email and SMS marketing providers;
- Cloud hosting providers;
- Customer service platforms;
- Fraud prevention services;
- Analytics providers;
- Product review platforms; and
- Affiliate, referral, and marketing service providers.
These providers are authorized to use your information only as reasonably necessary to provide services to DUDW and are expected to maintain appropriate security and confidentiality.
5.2 Advertising and Analytics Partners
We may share certain information with advertising, analytics, attribution, affiliate, social media, and measurement partners.
Information may include hashed email addresses, device identifiers, cookie information, browsing activity, purchasing activity, and advertising interaction information.
Where required by applicable law, you may opt out of certain forms of sharing or targeted advertising.
5.3 Legal Obligations
We may disclose information where reasonably necessary to:
- Comply with applicable laws;
- Respond to court orders, subpoenas, or legal processes;
- Protect the rights or property of DUDW;
- Prevent or investigate fraud or wrongdoing;
- Protect the safety of our customers or the public; or
- Protect against legal liability.
5.4 Business Transfers
If DUDW is involved in a merger, acquisition, reorganization, financing, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.
Where required by law, we will provide appropriate notice regarding material changes to ownership or the use of personal information.
5.5 Aggregate and De-Identified Information
We may use and share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you.
5.6 With Your Consent
We may share your personal information for other purposes when you provide consent or when the purpose is disclosed to you at the time information is collected.
5.7 SMS Information
DUDW will not sell or share your SMS opt-in information with third parties for purposes unrelated to providing the SMS services for which you subscribed.
We may share necessary information with service providers that assist us in delivering SMS communications.
6. DATA RETENTION
DUDW retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of information.
Order and Transaction Data:
May be retained as required for tax, accounting, legal, and business purposes.
Account Data:
May be retained for the duration of your account and for a reasonable period thereafter.
Marketing Data:
Generally retained until you unsubscribe, opt out, or request deletion, subject to applicable legal requirements.
Analytics Data:
Retained according to applicable analytics provider settings and our business requirements.
Customer Service Communications:
May be retained for customer service, quality assurance, dispute resolution, security, and legal purposes.
When personal information is no longer reasonably necessary, we may securely delete, anonymize, or de-identify it in accordance with our data retention procedures.
7. DATA SECURITY
DUDW uses commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.
These safeguards may include encryption of information in transit, access controls, secure payment processing, and security monitoring.
However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.
If we become aware of a data breach involving personal information, we will provide notifications as required by applicable law.
8. YOUR RIGHTS AND CHOICES
8.1 Access and Correction
You may request access to personal information we maintain about you or request correction of inaccurate information by contacting:
Email: 3839858916@qq.com
8.2 Deletion
You may request deletion of your personal information by contacting:
We may retain certain information when required or permitted by law, when necessary to complete a transaction, prevent fraud, resolve disputes, or fulfill legitimate business or legal obligations.
8.3 Marketing Communications
You may unsubscribe from marketing emails by clicking the "Unsubscribe" link included in our marketing emails.
You may opt out of marketing SMS messages by following the instructions provided in the applicable message, such as replying "STOP" where supported.
Opting out of marketing communications does not prevent us from sending transactional communications, such as order confirmations, shipping notifications, or important account-related messages.
8.4 Opt-Out of Targeted Advertising or Sharing
Depending on your location and applicable law, you may have the right to opt out of certain targeted advertising or sharing of personal information.
Available methods may include:
- Using our cookie consent tools;
- Enabling Global Privacy Control (GPC);
- Adjusting privacy settings on relevant advertising platforms; or
- Contacting us at 3839858916@qq.com.
8.5 Cookie Management
You can manage cookies through your browser settings and, where available, through our cookie consent tools.
9. STATE-SPECIFIC PRIVACY RIGHTS
Certain U.S. states provide residents with additional privacy rights.
Depending on your state of residence and applicable law, you may have rights to:
- Access your personal information;
- Correct inaccurate personal information;
- Delete personal information;
- Obtain a portable copy of certain personal information;
- Opt out of targeted advertising;
- Opt out of certain sales or sharing of personal information; and
- Exercise other rights provided by applicable state privacy laws.
To submit a privacy rights request, contact:
Please include the subject line "Privacy Rights Request" and provide sufficient information for us to process and verify your request.
We will process your request in accordance with applicable law.
10. INTERNATIONAL USERS
DUDW may serve customers located in different countries.
If you access our website or place an order from outside the United States, your personal information may be transferred to, stored in, or processed in countries other than your country of residence.
These countries may have data protection laws that differ from those in your country.
Where required by applicable law, DUDW will use appropriate safeguards for international data transfers.
10.1 European Economic Area, United Kingdom, and Switzerland
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, applicable data protection laws may provide you with additional rights.
Depending on the circumstances, our legal bases for processing personal information may include:
Contract Performance:
Processing necessary to fulfill your orders and provide requested services.
Legitimate Interests:
Processing necessary for website operation, security, fraud prevention, analytics, and certain marketing activities.
Consent:
Processing based on your consent, such as certain marketing communications, non-essential cookies, or advertising technologies.
Legal Obligation:
Processing necessary to comply with applicable legal requirements.
Subject to applicable law, you may have the right to:
- Access your personal information;
- Correct inaccurate information;
- Request deletion;
- Restrict processing;
- Receive certain information in a portable format;
- Object to certain processing;
- Withdraw consent; and
- Lodge a complaint with a relevant data protection authority.
To exercise applicable privacy rights, contact:
11. CHILDREN'S PRIVACY
Our website and services are intended for adults.
You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase where required by applicable law.
Our website is not directed toward children under 13.
We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete the information as required by law.
If you believe that a child has provided personal information to DUDW, please contact:
12. LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites, including social media platforms, payment providers, advertising platforms, and other external services.
DUDW does not control the privacy practices of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
13. CHANGES TO THIS PRIVACY POLICY
DUDW may update this Privacy Policy from time to time.
When we update this Privacy Policy, we will post the revised version on our website and update the "Last Updated" date.
If we make material changes to how we collect, use, or disclose personal information, we may provide additional notice where required by applicable law.
Your continued use of our website after the updated Privacy Policy becomes effective means that you acknowledge the updated Policy, to the extent permitted by applicable law.
14. CONTACT INFORMATION
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us at:
DUDW
Email: 3839858916@qq.com
Privacy Inquiries: 3839858916@qq.com
Customer Service: 3839858916@qq.com
Data Protection Requests: 3839858916@qq.com
By using the DUDW website, you acknowledge that you have read and understood this Privacy Policy.